Palm Holdings
Mandy Choi has a diverse and extensive work experience in the hospitality industry. Mandy is currently serving as the VP of Revenue Management & e-Commerce at Palm Holdings since 2022. Before that, they worked for Westmont Hospitality Group from 2015 to 2022, initially as a Regional Revenue Manager and then as the Corporate Director of Revenue Analysis. In these roles, they were responsible for optimizing revenue by monitoring inventory, hotel pricing strategies, and making necessary changes for each hotel.
Prior to that, Mandy held various positions at Waterfront Hotel Downtown Windsor, including General Manager, Operations & Revenue Manager, and Revenue Manager. Mandy demonstrated strong leadership skills and ensured outstanding guest service while focusing on financial returns and maximizing profitability.
Mandy's earlier experience includes serving as a Revenue Manager at Hilton Windsor from 2006 to 2013 and holding roles such as Front Office Supervisor and Night Auditor/GSR at Hilton Windsor and Guest Services Rep at Hampton Inn & Suites by Hilton. Their expertise lies in revenue management, operations management, and driving financial results.
Mandy Choi's education history includes a Certificate in Hotel Real Estate Investments and Asset Management from Cornell University in 2017, and a Certificate in Hotel Revenue Management from the same institution in 2007. Prior to that, they pursued studies in Hotel and Restaurant Management at St. Clair College from 2000 to 2002 and Computer Science at the University of Windsor from 1997 to 1999. Mandy has also obtained various certifications, including the Certified Revenue Management Executive (CRME) from HSMAI in 2021, the Certification in Advanced Hospitality and Tourism Analytics (CAHTA) from STR in December 2021, the Certified in Hospitality Business Acumen (CHBA) from HSMAI in 2020, and the Certification in Hotel Industry Analytics (CHIA) from the American Hotel & Lodging Association in 2020. Mandy also holds additional certifications from LinkedIn and InterContinental Hotels Group (IHG®).
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Palm Holdings
Palm Holdings is an award-winning, family-owned group of hotel and real estate companies which has specialized in hospitality for three generations. Our strong management team with expertise in hotel management, acquisitions, renovations, and new construction, has enabled us to own, develop and manage hotels and commercial offices across the globe. Palm Holdings has more than 1000 employees and manages multiple properties worldwide. Our head office is located in Toronto, Canada with properties in the United Kingdom, Canada, and the United States. With international experience in emerging and developed markets we are reliable partners and valuable consultants with successful projects in every aspect of hotel business and investments. Working with leading brands such as Hilton, Marriott, Choice Hotels, and IHG our organization has rapidly expanded in recent years, and we aim to maintain an aggressive growth plan to add more hotels to our diverse portfolio. Our commitment is to provide exceptional service to our customers and value to our partners with creative, innovative, and sustainable solutions. We’re proud of our heritage and our humble beginnings and are constantly looking for ways to improve our properties and inspire our people. Palm Holdings ensures guests, and team mates feel valued, special and recognized. Our company’s culture is based on our core values. As a Company we are committed to behaving with Authenticity, and encouraging Boldness as a United family. These core values together create our family environment both for us as a team, and for the guests who we host in their “home away from home”. We’re dedicated to exceeding expectations and going above and beyond the status quo to provide consistently exceptional results. We love what we do, and it shows. We can be sure to offer you the opportunity to find the hospitality career right for you. To join our world-class team, please visit http://palm-holdings.com/careers/