Dorcas Emeje

Dorcas Emeje has extensive experience in financial operations, specializing in chargeback and reconciliation processes. Currently serving in Back Office Operations at PalmPay since July 2022, Dorcas manages Acquirer Initiated Refund initiatives and ensures daily reconciliation and accurate postings of electronic transactions. Prior experience includes a role as Chargeback and Reconciliation Officer at First Bank of Nigeria Ltd. from September 2017 to May 2022, where responsibilities included customer complaint resolution and dispute investigation. Additionally, Dorcas held various positions within the bank, including Administrative Officer and Financial Transaction Officer, demonstrating a well-rounded background in customer service and financial transactions. Dorcas holds a Master of Arts in Diplomacy and Strategic Studies from the University of Lagos and a Bachelor of Arts in History and International Studies from Kogi State University.