Promise Ukpong

Promise Ukpong is an experienced Quality Assurance Analyst at PalmPay, where responsibilities include monitoring customer service interactions and creating weekly performance reports. Prior to this role, Promise worked as a Customer Service Representative, providing comprehensive support to customers across various communication channels. Previous experience includes roles at Start Innovation Hub Nigeria and ECEWS, where Promise engaged with customers and educated high-risk communities on health issues. Promise began a career in customer support as an intern at Danmert Nigeria Enterprise and collected data as a Census Enumerator for the National Bureau of Statistics. Promise holds a Bachelor of Arts degree in International Relations and History from the University of Uyo.