Andy Buchanan

Andy Buchanan is a seasoned IT professional with extensive experience in customer success technology and project management. Currently serving as a Senior Staff IT Systems Engineer at Palo Alto Networks, Andy focuses on understanding business requirements, implementing technical solutions, and optimizing Gainsight configurations. Prior roles include Gainsight Architect at Insight Global and various positions at ServiceSource, where responsibilities encompassed stakeholder management, project delivery, and solution design for B2B enterprises. With a solid educational background in Management Information Systems from Washington State University and previous roles as a Solutions Architect and Sales Engineer, Andy combines technical expertise with strong communication and project execution skills.