Lee-Ann Benezra

Lee-Ann Benezra is an experienced professional in technical support and management, currently serving as the Support Enablement and Escalations Manager at Palo Alto Networks since May 2018. In this role, Lee-Ann leads the ETAC team to enhance global support through technical training, supportability requirements, and critical escalations. Previous experience includes positions as Technical Support Manager and Head of Support at LightCyber before its acquisition by Palo Alto Networks, and Technical Support Team Leader at Trusteer (an IBM company), overseeing a team of approximately 25 support representatives. Additional roles include management positions at Celltick and HP Enterprise Services, as well as early career support roles at EDS - Comverse and Bezeq International. Lee-Ann possesses a strong background in team leadership, technical training, and customer support.