Pradeep Kumar

Pradeep Kumar has extensive experience in technical support and engineering, currently serving as a Staff Technical Support Engineer at Palo Alto Networks since December 2019, following a role as a Senior Technical Support Engineer. Prior to this, Pradeep worked at Infoblox from March 2016 to December 2019 as a Senior Escalation Engineer, managing critical customer issues and providing in-depth troubleshooting and communication with engineering teams. Additional experience includes roles at Aruba Networks as a TAC Global Escalation Engineer, assisting in lab development and customer issue replication, and a position at San Jose State University as a Student Assistance Network Analyst, providing network support. Pradeep's early career includes positions at CSS Corp as a Senior Network Engineer and at vCustomer as a Technical Support Engineer. Pradeep holds a Master's degree in Computer Engineering from San José State University and a B.Tech in Computer Science from Kurukshetra University.