Zafar Essa

Zafar E. is an experienced leader in customer success and support within the technology sector, currently serving as the VP of Customer Success for Prisma Cloud at Palo Alto Networks since June 2022. Prior to this role, Zafar held significant positions at Cisco, including Head of Customer Experience for Cisco Cloud Security and various director-level roles focusing on customer support and success across multiple cloud security products. Zafar's career also includes notable positions at Cisco OpenDNS, Hightail, and IronPort Systems, where responsibilities ranged from customer support management to operational integrations post-acquisition. Zafar's extensive background in customer success began at Informatica, where early roles included technical support and management positions. Zafar holds a degree from the University of California, Berkeley.