Bianca Christina Zenz

Bianca Christina Zenz has extensive experience in customer service and incident management, currently serving as a Service Desk Agent at Pan Dacom Networking AG since January 2013. In this role, Bianca is the first point of contact for business customers, responsible for monitoring network infrastructures, managing incidents from reporting to resolution while achieving SLA targets, and providing support for customer issues. Prior positions include work as a Customer Service Representative at Life Technologies, a Service Desk Agent at Orange Business Services, and roles at Vivento Customer Services GmbH and nacamar data communications, focusing on order processing, customer support, and network monitoring. Bianca holds a degree in Büro- und Mediengestaltung from Hartnack Akademie and IB Internationaler Bund, respectively.