Vitor Rocha is the Head of Customer Support & Success at Panda Video, where they lead integrated teams focused on customer experience and retention strategies. They previously elevated the support function to a consultative model, enhancing client engagement and satisfaction through proactive measures and strategic process implementation. Vitor has extensive experience in digital launches and customer relations, contributing significantly to growth and retention in various roles. Their leadership is characterized by creating a supportive environment that fosters team development and client success.
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