Sara Rodriguez

Sara Rodriguez is an accomplished Strategic Technical Account Manager at PandaDoc, with experience dating back to July 2019. In this role, Sara has successfully managed and supported US Customer Support teams, focusing on hiring, coaching, and process enhancement to ensure optimal client experiences. Previously, as a Technical Account Manager, Sara managed a portfolio of 20-25 upmarket accounts, delivering proactive, tailored support while tracking key performance indicators such as customer satisfaction and retention. Prior to PandaDoc, Sara held positions including Senior Customer Support Specialist and Account Executive at Wondersign®, as well as roles at Bell Techlogix, Inc., showcasing a broad skill set in customer service and support. Sara holds a Bachelor's Degree in Information Science/Studies from the University of South Florida.