Pandora
Siegfreid Jael is a seasoned professional in customer experience and operations management, currently serving as the Customer Experience Manager for Pandora's Global eCommerce and Commercial Retail Operations since April 2020. In this role, Siegfried develops and executes strategies to enhance the online customer journey by collaborating with various teams to elevate customer experience and drive revenue growth. Prior experience includes positions at TaskUs as Senior Manager of Operations, where Siegfried improved customer satisfaction for a major food delivery service, and at PayPal as Global Partner Manager, focusing on managing outsourced contact center performance. Additional roles in companies such as ADP, Genpact, and Aegis PeopleSupport highlight a strong background in operational leadership and customer service excellence, complemented by an educational background in Computer Software and Programming.
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Pandora
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PANDORA designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. PANDORA jewellery is sold in more than 100 countries on six continents through more than 7,700 points of sale, including more than 2,500 concept stores.