Andy Hacha

Andy Hacha has a diverse work experience starting from 2008. Andy began their career as a Campus Tech Support at Edinboro University of Pennsylvania, where they provided technical support to the campus community. In 2011, they worked as a Computer Technician on a contract basis for Computer CenterLine, Inc. Later that year, Andy joined Sprint as a Technician, where they worked until 2013.

From 2013, Andy worked at Panopto, initially as a Tier 1 Application Engineer. In this role, they were the first point of contact for customer support, handling technical support requests, troubleshooting incidents, and interacting professionally with customers. Andy also contributed to Panopto's Knowledge Base and maintained product documentation.

Andy then moved on to become a Tier II Application Support Engineer and Tier II Team Lead at Panopto. In these roles, they efficiently resolved complex support incidents and provided top-level support to enterprise and education customers. Andy also took responsibility for the output of specified support team members and worked collaboratively with other global leads/managers.

Currently, Andy holds the position of Support Manager at Panopto. In this role, they are responsible for the hiring, development, management, and retention of application engineers for the North America Tier I and Tier II team. Andy develops and implements clear processes and support procedures, contributes to exceeding support standards, and provides excellent customer interaction skills and support to end-users.

Overall, Andy Hacha has gained expertise in technical support, troubleshooting, customer interaction, and team leadership throughout their career.

Andy Hacha attended PennWest Edinboro from 2005 to 2010, where they studied Animation, Interactive Technology, Video Graphics, and Special Effects. They successfully completed their Bachelor of Fine Arts (B.F.A.) degree during this time.