Ned Weitzman

Ned Weitzman has extensive experience in technical support and management, currently serving as an Enterprise Technical Support Engineer III and Manager of Technical Support at Panorama Education since July 2019. Responsibilities include overseeing a tiered team, managing KPIs, coaching team members, and developing escalation systems. Previously, Ned held various roles including Technical Support Engineer Tier III and Product Support Specialist, where tasks involved complex issue resolution and training program development. Prior experiences include Learner Support Associate at edX, advocating for Spanish-speaking learners, and Service Center Representative at SEIU Local 615, supporting union members. Educational achievements include a Bachelor of Arts in Political Science from Swarthmore College.