Rupali V.

Rupali Verma is an experienced professional in customer operations and client success, currently serving as a Customer Operations Specialist at Papaya Global since September 2022. Previously, Rupali held the title of Client Success Associate - B2B SaaS at Tata Consultancy Services from September 2016 to July 2022, where responsibilities included managing a client portfolio for British Telecom and enhancing client satisfaction through the assessment of monthly reports. Rupali also worked as a Customer Success Specialist at Tata Consultancy Services, managing Telstra's SaaS requirements and resolving customer issues to maintain high satisfaction levels. Earlier experience includes the role of Recovery Specialist at First Credit Services Inc. from July 2011 to August 2016, where mentoring and payment collection were key tasks. Rupali holds a Bachelor of Commerce degree in Accounting and Finance from Viva College, completed in April 2012.