Anthony Bernardino's profile picture

Anthony Bernardino

Customer Service Manager at Paper Street Media

Anthony Bernardino is an experienced customer service professional with a strong background in establishing and enhancing customer service operations. Currently, as Customer Service Manager at Paper Street Media, Anthony has built a successful customer service department, achieving a 70% refund retention rate, an 8% cancel retention rate, and an 83% customer satisfaction rate while servicing only 10% of the customer base. Previously, as a Supervisor at Carnival Cruise Line, Anthony led a call center team of over 40 agents, improving key performance indicators by more than 20% and significantly reducing email response time. Early career achievements include setting sales records as a Sales Representative at Consumer Safety Technology. Anthony holds a Bachelor of Arts degree in Communication Arts from Florida International University.

Location

Miami, United States

Links


Org chart


Teams

This person is not in any teams


Offices

This person is not in any offices


  1. This content will be removed shortly.