Anthony Bernardino

Anthony Bernardino is an experienced customer service professional with a strong background in establishing and enhancing customer service operations. Currently, as Customer Service Manager at Paper Street Media, Anthony has built a successful customer service department, achieving a 70% refund retention rate, an 8% cancel retention rate, and an 83% customer satisfaction rate while servicing only 10% of the customer base. Previously, as a Supervisor at Carnival Cruise Line, Anthony led a call center team of over 40 agents, improving key performance indicators by more than 20% and significantly reducing email response time. Early career achievements include setting sales records as a Sales Representative at Consumer Safety Technology. Anthony holds a Bachelor of Arts degree in Communication Arts from Florida International University.