Jeffrey Gorman

Jeffrey Gorman is a seasoned Customer Success professional with extensive experience at Paperless Parts, where roles have included Team Lead, Senior Customer Success Manager, and Customer Success Manager since November 2020. Gorman was the company's first Customer Success Manager and successfully navigated a 300% growth period by developing data-driven strategies to monitor customer health, achieving churn goals for three consecutive quarters, and implementing complex SQL-based dashboards and customer-facing analytics. Previous positions include Support Engineer and Support Specialist, where expertise in customer service and support metrics was established. Prior work experience includes dock staff at MacDougalls' Cape Cod Marine Service and outside operations at Belmont Country Club Golf Club. Gorman holds a degree in Business Administration, with a focus on Information Systems and Applied Analytics, from Bryant University.