Lucie Tesson

Lucie Tesson currently serves as Customer Care Lead at papernest, where responsibilities include daily team management, KPI definition and monitoring, recruitment, onboarding, coaching of Customer Care Experts, and process optimization through cross-functional collaboration. Prior experience includes roles as Key Account Manager Banking and Key Account Manager at PlayPlay, as well as a Sales Development Representative at Pernod Ricard, where a sustainability consulting project was conducted on glass recycling solutions. Lucie began a career in sales as a salesperson at Château de la Gardine. Educational qualifications include a Bachelor's degree in Business, Management, Marketing, and Related Support Services from IÉSEG School of Management, and ongoing studies at United Arab Emirates University.