Brendan Ford

Brendan Ford has a diverse work experience spanning various industries. Brendan most recently worked at Paradox as an Associate Client Success Manager, where they were responsible for ensuring client satisfaction and managing client relationships. Prior to that, they held the position of Client Success Specialist at the same company, where they utilized AI technology to streamline and enhance the recruitment process.

Before joining Paradox, Brendan worked at Wintrust Bank Chicago, initially as a Personal Banker and later as a Management Trainee. In these roles, they provided exceptional customer service, onboarded new clients, and educated customers on banking tools and mobile applications. Brendan also monitored accounts for fraud and complied with bank procedures.

During their self-employed period, Brendan worked as an Independent Contractor, booking and promoting nightclub performances, weddings, and private parties. Brendan utilized marketing, advertising, and social media to increase business and built valuable partnerships through networking.

Brendan's early career included a role as a Client Service Professional at Fox Associates, Inc., where they were involved in direct communication with publisher clients, generated revenue reports, executed marketing campaigns, and managed sales data.

Overall, Brendan has a strong background in client services, customer relationship management, and utilizing technology to improve efficiency and customer experience.

Brendan Ford holds a Bachelor of Arts (BA) degree in Sociology from the University of Iowa. In addition to their formal education, they have obtained several certifications such as the Customer Success Fellowship - Cohort 8 from SV Academy, and Customer Success Manager Level 1 and Level 2 certifications from Pulse Academy by Gainsight in October 2021.