Tung Nguyen

Tung Nguyen has a diverse work experience in the technical support field. Tung recently joined Paradox in 2022 as a Technical Support Engineer. Prior to that, from 2019 to 2022, Tung worked at KidKare by MinuteMenu, where they served as a Technical Support Specialist. In this role, they provided second-level production support for the Minute Menu - KidKare system, troubleshooting customer issues on both web and Windows platforms. Tung also worked with the Zoho system, including Desk, SaleIQ, and Cliq.

Before that, Tung worked at FPT Software as a Help Desk Team Lead from 2018 to 2019. In this role, they led the Services Desk team for a large electronic component distributor in North America. Tung collaborated with customers to establish a Services Desk team in Vietnam and was responsible for creating documents, planning, and training for team members.

Tung's work experience also includes a role at ItsOn, Inc. as a NOC Engineer from 2015 to 2018. In this position, they provided first-level production support for customers and monitored systems for mobile operators in Mexico and Saudi Arabia using Kibana and Zabbix. Tung collaborated with engineering teams to handle end-user issues and utilized Zendesk and HP tracking ticket systems for tracking and escalation.

Overall, Tung Nguyen has demonstrated expertise in technical support, troubleshooting, customer service, and team leadership throughout their career.

Tung Nguyen obtained their Bachelor of Software Engineering degree in Computer Software Engineering from FPT University, where they studied from 2010 to 2015.