Francis Powell

Francis Powell is an experienced IT professional currently serving as a Support Engineer at Paradyn since April 2018, where responsibilities include resolving client-related IT issues and providing basic support for various third-party applications. Previous roles include IT Support Specialist at Manpower/SAP, focusing on Outlook training and ticket quality monitoring, and working at eBay as a Top Customer Care representative, with expertise in customer issue resolution and product troubleshooting. Earlier experience includes positions as an IT Technical Analyst at Cpl and a Training and Quality Technician at IBM, involving support for VIP users and cross-functional team collaboration. Francis holds a HETEC Level 7 Diploma in Big Data for Business from Dublin Business School and a Bachelor's degree in Management from the Institute of Technology.