Luz Feliciano

Luz Feliciano is an experienced IT support professional with a solid background in technical services and desktop support. Currently serving as an IT Support Professional II at Georgia Institute of Technology since May 2016, Luz provides IT support to students, faculty, and staff, while also managing Windows 10 imaging for computer labs. Prior experience includes roles as IT Support Professional I at the GT Library, Tech Support Representative at MDI Group, and Help Desk Support Specialist at CACI International Inc., where responsibilities included resolving security-related technical issues. Further experience encompasses roles at brightstack and ASI System Integration, where Luz honed skills in hardware repair, network support, and customer communication. Luz holds a Bachelor's degree in Telecommunications and Information Management from Western Michigan University and relevant IT certifications from Per Scholas Institute for Technology.