Paragon
Rebecca Jankowski is a senior customer experience research strategist at Paragon, with a professional background that includes roles as a user experience specialist at EnergyCAP, LLC, and user experience strategist at Penn State University. Rebecca has extensive experience in user research, usability testing, and information architecture, having collaborated with design teams and clients to enhance user experiences across various platforms. Previous positions include freelance information architect at Sun Lab Media and information architect at Vanguard, where responsibilities involved developing design strategies and interfacing with internal clients. Rebecca's education includes a B.S. in Information Technology and Criminal Justice with a concentration in Human Computer Interaction from Juniata College.
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Paragon
Headquartered in Cleveland, Paragon is a premier customer research, digital strategy, design, and web solutions provider that leverages modern technologies like Sitecore, Optimizely, OutSystems, Coveo and others to drive optimized customer experiences. Their services include customer journey mapping, usability, user experience design, web and mobile development, custom software, and managed services. Since its founding in 1993, Paragon has partnered with leading companies in Healthcare, Finance, Manufacturing and other B2B and B2C industries to help envision, execute, and evolve their most complex digital objectives.