Josh Thomas

Josh Thomas is an experienced professional with a diverse background in client services, operations, and business development. Currently serving as Vice President of Client Services & Operations at Paragon Payroll, Inc. since August 2021, Josh previously held significant roles at BenefitMall, where leadership involved managing a team of 117 employees and overseeing a substantial annual recurring revenue of $46 million. Earlier experience at AOL included directing cross-functional teams focused on partner lifecycle management and leading customer satisfaction initiatives, contributing to the Paid Services Division's financial success. Josh's career began at UUNET, where responsibilities included implementing customer loyalty programs and managing customer service processes. Josh holds a BA in Psychology from Lenoir-Rhyne University and an MBA from the University of Maryland.