Iain Shorthose

Iain Shorthose is an experienced leader in customer and workplace experience, currently serving as Managing Director at Paragon Works and Global Workplace Experience Director at WDH. Iain founded Experiences Matter in January 2022 and holds a Non-Executive Director position at RNLI. Prior roles include Director of Customer & Workplace Experience at Mitie and Interserve, where Iain focused on developing strategies to enhance customer satisfaction across diverse sectors. Previous positions include Global Customer Experience Lead at Premier Farnell and Head of Customer Service Experience & Operations at Everest Home Improvements, where Iain contributed to business transformation and growth. Iain's educational background includes specialized training at Hult Ashridge Executive Education and qualifications in Direct and Brand Marketing.