Jake S.

Jake S. is an experienced IT professional with a strong background in technical support and system administration. Currently serving as a Production Support Engineer Automation and IT Support Lead at Parametric since October 2018, Jake has previously held roles such as Sr IT Support Specialist at Huron and Systems Support Engineer at Corporate Technologies. With a history of providing tiered support and managing user accounts across various platforms including Active Directory and Office 365, Jake has honed skills in troubleshooting hardware and software issues, remote support, and excellent customer service. Jake's earlier experiences include positions as a Desktop Support Technician at Bain Capital and WinterWyman, as well as a Help Desk Specialist at Internet and Telephone. Jake’s foundational knowledge began with an Associate’s Degree in Network and System Administration from Bunker Hill Community College, complemented by service in the U.S. Department of Homeland Security and the United States Air Force.