Parcelhub – part of the Whistl Group empowers eCommerce businesses with cost-effective and scalable multi-carrier delivery solutions. We connect seamlessly with your key infrastructure, providing one access point to 20+ carriers and 600+ delivery options. Find out more about what we offer below...⬇️

❓ Feel stranded when confronted by perplexing carrier issues? 
Receive dedicated support from the people behind the software. By dealing directly with multiple carriers we save you time, money, and make your delivery strategy more efficient. 

❓ Struggling with too many invoices and hours spent on sortation? 
Enjoy one point of contact and one invoice with late cut-off times. From labelling to final mile delivery, get full visibility and control of the entire parcel journey, with multiple courier transportation options at your fingertips. 

❓ Failed deliveries affecting your bottom line?
Our Proactive Tracking Support increases first-time delivery success rates and customer satisfaction. By identifying orders most at risk of non-delivery, you’ll minimise failed deliveries and the costs associated with them. 

❓ Spending hours dealing with “Where is My Order?” calls? 
Our agents promptly handle parcel delivery-related customer queries on your behalf. And with tailored reporting, you can quantify the true cost of failed deliveries and measure the positive impact of enhanced customer satisfaction. 

❓ Dealing with a lot of returns? 
Enhance loyalty and boost repeat custom with our fully tracked parcel returns solution. You can also better manage the cost of returns by offering multiple options. Includes drop-off, collect at home, or chargeable returns and store credit vs refunds. 

Plus, access discounted rates. Carriers used include: Yodel, Evri, DPD, DHL, UPS, DX, Parcelforce, CollectPlus, SkyNet, ArrowXL, Interpost, Panther Logistics, Direct Link & Palletforce. 

The Whistl Group also offers cross-border, fulfilment, customer service, mail & advertising solutions.

Delivery

E-Commerce

Logistics & Supply Chain

Parcelhub - part of the Whistl Group

Parcelhub - part of the Whistl Group's headquarters in Nottingham, United Kingdom

Andrew Goddard

This department focuses on managing internal client relationships and ensuring effective support for account-related activities.

Account Management

This department focuses on enhancing customer satisfaction and product engagement through strategic marketing and sales initiatives.

Customer Experience

This department focuses on managing customer interactions and resolving inquiries related to services and collections.

Customer Operations

This department focuses on identifying and pursuing growth opportunities to enhance the company's market presence and revenue.

Parcelhub - part of the Whistl Group

Org chart

Teams

Account Management

Customer Experience

Customer Operations

Business Development

Offices

Parcelhub - part of the Whistl Group

Org chart

Teams

Account Management

Customer Experience

Customer Operations

Business Development

Offices

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