Passport is building the best international shipping carrier for eCommerce companies and their 3PLs. The company offers door-to-door tracking on all packages and one point of contact system. Its focus is on lowering the Total Cost of Shipping by building a great experience for retailers and consumers.The company was founded in 2017 and is basedin San Francisco, California.

E-Commerce

Logistics & Supply Chain

Shipping

Passport

Passport's headquarters in San Francisco, CA, United States

Alex Yancher

Adam Langston

Luci Lambert

Michelle Decker

Jeo Paxson

Dmetri Culkar

Tony (Zhong-Ning) Chen

Taylor Lucas

The Software Development Team at Passport is responsible for designing, building, and maintaining the software solutions that enable seamless international shipping for eCommerce companies. They work on developing and enhancing features that ensure reliable door-to-door tracking and streamlined communication systems, while focusing on optimizing the Total Cost of Shipping. The team collaborates closely to ensure high quality, robust, and scalable software that provides a great experience for both retailers and consumers.

Software Development Team

The Operations Team at Passport is responsible for overseeing and optimizing the logistics and compliance processes to ensure smooth international shipping for eCommerce retailers. This includes managing carrier relationships, ensuring regulatory adherence, coordinating with 3PLs and warehouses, resolving operational issues, and continuously improving shipping efficiencies to enhance the overall customer experience.

Operations Team

The Customer Success and Experience Team at Passport ensures a seamless and exceptional experience for retailers and consumers using Passport's international shipping services. Responsibilities include managing enterprise customer accounts, overseeing customer onboarding processes, collaborating with 3PL partners for successful delivery, addressing customer support inquiries, and continuously improving the end-to-end shipping experience. This team is pivotal in maintaining client satisfaction and loyalty, ultimately driving the company's mission to lower the Total Cost of Shipping.

Customer Success and Experience Team

This department focuses on ensuring client satisfaction and driving value from the company's products or services.

Customer Success

The Leadership Team at Passport is responsible for setting and executing the strategic vision of the company. They oversee various departments including technology, operations, marketing, sales, and finance to ensure cohesive and efficient progress towards company goals. This team works collaboratively to drive innovation, optimize operational processes, and enhance customer experience, ultimately aiming to lower the Total Cost of Shipping for eCommerce companies and their 3PLs.

Leadership Team

The Sales Team at Passport is responsible for driving revenue growth by acquiring new clients and expanding relationships with existing ones in the international shipping and eCommerce sectors. With a range of roles focused on different market segments including mid-market, enterprise, and 3PLs, they work to understand client needs, offer tailored solutions, and ensure customer satisfaction. Their efforts directly contribute to lowering the Total Cost of Shipping for retailers and enhancing the overall shipping experience.

Passport

Org chart

Teams

Software Development Team

Operations Team

Customer Success and Experience Team

Customer Success

Leadership Team

Sales Team

Offices

Passport

Org chart

Teams

Software Development Team

Operations Team

Customer Success and Experience Team

Customer Success

Leadership Team

Sales Team

Offices

Related companies