Zack Hamilton currently serves as SVP, Head of Growth Strategy & Enablement at parcelLab since April 2024 and is a member of the Fast Company Executive Board and Forbes Business Council. Previously, Zack held the position of SVP, Commercial Enablement at Forsta, where a focus was placed on building a high-performance pre-sales team to scale revenue. As Chief Experience & Strategy Officer at Chatter Research, Zack implemented a sales demand generation strategy that boosted the qualified sales pipeline by 1,146% in eight months. Zack's experience also includes leadership roles at Medallia, Aaron's, Inc., and Acceptance Now, emphasizing customer experience and sales initiatives. Zack holds an Executive MBA from thePower and a Bachelor of Business Administration from the University of Hawaii at Manoa.
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parcelLab
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parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost, and optimize customer experience in an unprecedented way. Their award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 700 brands including IKEA, Chico’s, H&M, and Yeti, they actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide