Simon Kneeshaw

Simon Kneeshaw has over 20 years of work experience in service improvement, client services, project management, and IT service management. Simon has worked for various companies including ParentPay, ISOTRAK LIMITED, Isotrak Ltd, and Northamptonshire County Council.

At ParentPay, Simon worked as the Head of Service Improvement, leading teams to maintain the company's position as a market leader. Simon focused on service analysis, process improvement, performance metrics, and implementing new tools and solutions. Simon also managed the integration and retraining of customers.

Prior to this role, Simon served as the Head of Client Services at ParentPay. Simon ensured the delivery and implementation of market-leading services for customers, working with various stakeholders. Simon collaborated with partners and providers to implement new tools and services and provided business intelligence and customer insights.

Earlier in their career, Simon worked as a Project Manager at ParentPay and as an IS Service Manager at ISOTRAK LIMITED, where they implemented and managed change management, incident management, and service delivery processes. Simon also worked at Isotrak Ltd as a Customer Service Manager, Field Service Manager, Service Desk Manager, and Senior Support Analyst. In these roles, they managed customer support, service delivery, and handled data administration and computing needs.

Simon started their career as an Application Support Analyst at Northamptonshire County Council.

Throughout their career, Simon has demonstrated strong leadership skills, business acumen, and a focus on delivering exceptional customer service and continuous improvement.

Simon Kneeshaw obtained a BSc degree in Geophysical Sciences from the University of Southampton, where they studied from 1992 to 1995. Following this, they pursued a PGCE degree specializing in Mathematics at De Montfort University, completing their studies from 1996 to 1997.