Craig Metcalfe

Craig Metcalfe has extensive work experience in the field service operations and customer support industry. Craig is currently the Senior Vice President of Global Field Service Operations at Park Place Technologies, a role they began in March 2023. Prior to this, they served as the Vice President of Canada & Latin America Operations at the same company from April 2018 to March 2023. Additionally, Metcalfe worked as the Director of Field Service Operations at Park Place Technologies from May 2015 to April 2018. Before joining Park Place Technologies, they were employed at EMC, where they held the position of Senior Manager of Global Customer Services from April 2006 to 2013 and Critical Response Manager from November 2003 to April 2006. Metcalfe also gained experience at Legato Systems, Inc., serving as a Critical Response Manager from May 2002 to November 2003 and as a Premium Support Account Manager from April 2000 to May 2002.

Craig Metcalfe attended the University of Toronto, but no information is provided about the specific degree or field of study.