Lydia Santiago

Lydia Santiago has extensive experience in escalation management and operations, currently serving as Director of Global Escalation Management & Area Operations at Park Place Technologies since March 2021. Prior to this role, Lydia held the position of Sr. Manager of Global Escalation Management at Curvature from November 2014 to March 2021, where responsibilities included overseeing escalation processes. Earlier in Lydia's career, professional experience included serving as Sr. Manager of Global Escalation and Situation Management, as well as Manager of Global Service Desk at Curvature, and Manager of Global Help Desk at CSU Industries from January 1997 to November 2014.