Parloa
- Implementation Engineer (post-sales) (f/m/d)*
Implementation Engineer (post-sales) (f/m/d)*
Engineering · New York, United States
Job description
YOUR MISSION:
As a Senior Implementation Engineer (f/m/d) at Parloa, you will play a pivotal role in empowering our customers to realize value from our platform. You will be responsible for designing and implementing seamless integrations of Parloa into diverse technical infrastructures while engineering scalable, cloud-based services and tools to meet unique client needs. As a key member of our Solutions Engineering team, you will act as a bridge between our engineering, product, customer success, and sales teams, driving technical collaboration to deliver innovative, customer-centric solutions that enhance the value and impact of the Parloa platform.
IN THIS ROLE YOU WILL:
- Collaborate with customer stakeholders and internal teams to design end-to-end technical architectures, ensuring seamless integration of Parloa into complex enterprise environments.
- Serve as the bridge and voice between customer requirements and internal engineering, translating business needs into actionable technical specifications and scalable solutions.
- Lead strategic customer projects to build bespoke features and extensions, iterating quickly to address evolving customer needs.
- Advise customers and non-technical colleagues on technical topics, including conversational AI, backend integrations, telephony systems, and voice bot logic design.
- Collaborate on data analytics projects, enabling clear and actionable reporting on customers’ voice bots with Python, SQL, and KQL to extract and analyze critical insights.
- Build serverless web services using TypeScript to extend our product and provide custom functionality for strategic accounts.
- Continuously evaluate customer feedback and product performance to propose improvements. Collaborate closely with the product team to share insights and help shape Parloa’s roadmap.
Our Tech stack:
TypeScript, Serverless Functions, SQL and NoSQL databases, JavaScript, Python, Docker, Kubernetes, Terraform, and GitHub Actions
WHAT YOU BRING TO THE TABLE:
- 5+ years of experience in software development, technical consulting, solutions engineering, ideally in a B2B context.
- Strong, diverse technical generalist with an understanding of Typescript, Python, and familiarity with distributed systems, APIs, and microservice architectures. Knowledge of telephony communication is a plus, as is knowledge of other programming languages.
- Autonomous and scrappy working style. You are able to take ownership of a task from inception to completion.
- Excellent communication and presentation skills in English. Spanish is a plus.
- Strong interest in generative and conversational AI..
WHAT'S IN IT FOR YOU?
- Be part of a highly-driven team with flat hierarchies and collaborative company culture that is on the mission to become the next global leader in in the CX industry
- Become part of one of the fastest growing B2B SaaS-AI companies disrupting the markets and globally shaping the future of customer interactions
- Close collaboration with US and Global Leadership
- Be part of a dynamic, driven team of +32 nationalities with flat hierarchies and collaborative company culture.
- Attractive compensation package with equity
- Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
- Class Pass membership
- Regular team events (onsite and at the HQ in Germany), game nights, and other social activities
- Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.
Your recruiting process at Parloa:
Recruiter video call → Meet your manager → Challenge Task & Expert interview → Meet the team → Founder Interview
Why Parloa?
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
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