Florian Ansorge

Florian Ansorge is an accomplished professional with extensive experience in artificial intelligence, customer service, and consulting. Currently, Florian serves as the Lead AI Agent Architect at Parloa, focusing on enhancing business-customer communication through AI solutions. Additionally, Florian is a founding member of East West Unternehmensberatung GmbH, facilitating consulting services that bridge China and Germany, and actively engages with the maker community through Trouble Maker in Berlin. Previously, Florian held significant positions at ERGO Deutschland AG, managing customer service operations and IT strategies. Educational qualifications include an MBA in General Management from Rotterdam School of Management and advanced strategy courses at IE Business School, complemented by two master's degrees in Electrical Engineering from Vrije Universiteit Brussel and RWTH Aachen University.