Nick Adamczyk

Nick Adamczyk serves as a Sr. Agent Integration Engineer for Parloa since July 2025, focusing on the integration of AI agents within customer environments to enhance connectivity with telephony systems and CCaaS platforms. Prior to this role, Nick was the Network Voice Engineer Team Lead at Citadel from March 2018 to June 2025, where responsibilities included leading a global voice team and managing core calling and voice platforms, as well as acting as Head Product Manager. Earlier experience includes roles as a Network Voice Engineer and End User Support Engineer at Citadel, and as a System Engineer at Cerner Corporation, where oversight of hospital systems and client collaboration on server management were key duties. Nick began the professional journey as an IT Assistant at The University of Iowa Foundation after obtaining a Bachelor's Degree in Informatics from the University of Iowa in 2015.