Tom Shaw is a seasoned professional with extensive experience in business development and service delivery. They served as a Business Development Director at Sampson LLP from 2008 to 2013 and became a Global Service Delivery Manager at Majorel in 2023. Their journey includes roles such as Bid Manager at Balfour Beatty and Senior Bid Manager at Arvato CRM Solutions. Tom's academic background includes a Marketing and Management degree from the University of Newcastle-upon-Tyne. Currently, they hold the position of Principal Partnerships Manager, BPOs, at Parloa and continue to drive innovation in customer experience.
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