Joelle Huy

Joelle Huy is an experienced professional in customer experience and operations, currently serving as VP Customer Experience at Partoo since October 2021, where responsibilities include defining strategies focused on customer care and scaling a team from 20 to 60 employees. Previously, Joelle held positions as Global Director of Customer Relations at Aircall, leading a cross-continental team and achieving high satisfaction scores, and as Deputy Director of Customer Care at Doctolib, managing support for both B2C and B2B customers. Other roles include Contact Center Manager at CXLoyalty, Head of Customer Service at Wimdu, and various managerial positions in customer service and operations at avandeo, Luxia Game & Event, Myfab.com, and BECM. Joelle Huy holds a Master's degree in Management & Finance from Audencia and has substantial international experience through education and professional roles.