Laurie Miller

Laurie Miller is an experienced professional in service delivery and implementation management, currently serving as the Senior Director of Service Delivery at PatientNow since January 2024. In this role, Laurie leads a team focused on delivering SaaS onboarding, training, and support for medspa, aesthetic, and healthcare practices, achieving a 35% reduction in Time to Live and Time to Value within the first year. Previously, Laurie worked at Syntellis Performance Solutions as the Director of Professional Services, overseeing the deployment of Syntellis solutions, and at Blackbaud in various roles, including Senior Manager of Professional Services, where management of teams and project portfolios ensured consistent delivery and customer satisfaction. Earlier experience includes roles at The University of Texas System as a Business Analyst focusing on Raiser's Edge and as a Development Specialist in fundraising initiatives, as well as developmental work at San Juan Diego Catholic High School.