Kiersten Richards

Kiersten Richards has a diverse work experience spanning from 2015 to 2023. Kiersten has worked in various roles, primarily focused on customer service, quality assurance, and social media management.

Their most recent position is with PatientPoint® as an Onboarding Coordinator, starting in 2023.

Prior to that, from 2022 to 2023, they worked at Guideline as a Customer Success Quality Specialist. In this role, they created scorecard rubrics to monitor and ensure the quality of outsourced activities, facilitated calibration sessions, and monitored inbound volume and escalations.

From 2016 to 2022, Kiersten worked at Green Dot Corporation in multiple roles. Kiersten started as a Customer Support QA Supervisor, overseeing a team and actively participating in process improvement and error trend analysis. Later, they became a Senior Quality Review Specialist, assuming responsibility for quality assurance and subject matter expertise across multiple lines of business. Additionally, they served as a Customer Satisfaction and Quality Specialist, performing monitoring and assessment of customer contact channels.

In 2016, Kiersten also worked at UniRush, LLC as a Social Media Customer Service Analyst.

Before that, they gained experience in the service industry through roles such as Food Server at The Pigskin Bar and Grille, Waitress/Bartender at Athens Country Club, and Website/Social Media Assistant at Perfect Weddings.

Furthermore, Kiersten held leadership positions in student organizations, serving as the Vice President and Public Relations Chair for Bobcats of the Shelter Dogs.

Overall, Kiersten has a strong background in customer service, quality assurance, and social media management, with experience in both corporate and service industry settings.

Kiersten Richards obtained a Bachelor's Degree in Communication Studies from Ohio University. Kiersten also received a Social Media Certificate from the same institution. However, specific information regarding the start and end years, as well as the month and year of obtaining the certification, is not provided.