Mary Kay O’Connor

For over 25 years, Mary Kay O’Connor’s expertise and passion has been using insight from customer stories to launch products that create new markets and improve financial performance. Her focus has always been understanding the problems and opportunities that customers express in their stories. Early on Mary Kay recognized the problems in health care — sparse, incomplete patient feedback, long surveys and dated text analysis tools. PatientsVoices was founded to make it easier for health systems to improve patient experiences. Today, the company’s solution asks patients to tell their stories. Their real time feedback is captured and analyzed by next generation AI technology. Their stories are converted into ready-for-action analytics and ROI predictions. Mary Kay is a serial entrepreneur and former Monsanto executive that managed a $350 M division before, during and after patent expiration.