Melanie Ferrara

Customer Service Team Lead at Pattison Sign Group

Melanie Ferrara is an experienced professional who currently works as a User Experience Partner at Allied Properties REIT and as a Customer Service Team Lead at Pattison Sign Group. Melanie excels in resolving high priority issues, drafting status reports, fostering positive employee relationships, and implementing efficient solutions such as multi-user dashboards. As a Project Coordinator, Melanie collaborates with team members to propose project timelines aligned with quarterly objectives. In their role as a Service Coordinator, Melanie trains employees, collaborates with sales teams, and serves as the first line of contact for customer inquiries. Melanie graduated from Centennial College with an Associate of Science degree.

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Timeline

  • Customer Service Team Lead

    February, 2020 - present

  • Project Coordinator

    August, 2019

  • Service Coordinator

    October, 2014