Michael McDermand is a seasoned professional with extensive experience in customer support and technical solutions, currently serving as Vice President Partner Support at Pax8 since November 2023. Previously, Michael held the role of Vice President Global Technical Solutions - Interim at Branch, where leadership was exercised over Professional Services, Customer Support, and Technical Account Management during a major restructuring. At OpenGov Inc., Michael transformed a siloed team into a successful tiered operating model, earning the 2022 Gold Medal Stevie Award for Contact Center of the Year. With prior roles including Director Customer Success at NetApp and Director of Customer Services at Guardian Analytics, Michael consistently excelled in enhancing customer experiences and driving operational efficiency across various organizations. Michael's career spans decades, with a strong foundation in technical support and customer service management, supported by academic credentials from UC San Diego and the University of California, Berkeley's Haas School of Business.
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