Mohamed Nada

L3 Implementation and Support Leader at PaxeraHealth

Mohamed Nada has a diverse work experience in the healthcare IT industry. Mohamed currently holds the position of L3 Implementation and Support Leader at PaxeraHealth since December 2021.

Prior to this, they worked at MILLENSYS as a Technical Support Manager from January 2021 to December 2021. In this role, they oversaw employee training and all staff management tasks, managed daily workloads, and implemented effective schedules. Mohamed also played a key role in recruitment strategies to attract qualified candidates.

Before joining MILLENSYS, Mohamed worked at PaxeraHealth from 2015 to 2020. Initially, they served as a Senior Solutions Architect, supporting the sales team and providing optimal solutions to clients. Later, they became the Technical Support Manager for North America and LATAM, where they improved customer service experience, developed service procedures and standards, and provided technical support for marketing and sales teams.

Prior to PaxeraHealth, Mohamed worked at CarePassport as a Senior Product Specialist from 2013 to 2015. Their responsibilities included conducting market research, answering product-related questions, and collaborating with business and engineering teams.

Mohamed's early career includes working at PaxeraHealth as a Senior Technical Support Specialist from 2010 to 2013, where they specialized in VNA/PACS/RIS solutions installation, data centers planning, and providing pre and after-sales support. Prior to that, they served as a Technical Support Specialist for PACS/RIS systems, assisting customers with technical issues.

Overall, Mohamed Nada has demonstrated expertise in technical support, solution architecture, and customer service in the healthcare IT industry.

Mohamed Nada completed their primary education in Saudi Arabia from 1986 to 1994, where they excelled in their studies. Following that, from 2003 to 2008, they attended Tanta University, earning an Engineer's Degree in Electronics and Communications. Besides their formal education, Mohamed obtained additional certifications such as "CCNA, CCNP (Route)" from Cisco in September 2007, and completed "Essential Lessons for First-Time Managers" from LinkedIn in October 2021.

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Previous companies

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Timeline

  • L3 Implementation and Support Leader

    December, 2021 - present

  • Senior Solutions Architect

    April, 2019

  • Technical Support Manager for North America and LATAM

    July, 2015

  • Senior Technical Support Specialist

    April, 2010

  • Technical Support Specialist

    July, 2009