Nicole Mitchell

Nicole Mitchell has extensive experience in the financial services industry, with a career spanning over two decades. Currently serving as the 401(k) Employee Support Supervisor at Paychex since May 2015, Nicole has held multiple supervisory roles, focusing on project and service integrity as well as internal product support for 401(k) and S125 plans. Prior to this, at JPMorgan Chase from July 2005 to May 2015, Nicole managed customer assistance specifically in bankruptcy legal correspondence and led a team of customer service agents within various banking sectors. Earlier roles include customer service positions at Washington Mutual Bank and North American Mortgage Company, where Nicole developed strong skills in customer support, complaint resolution, and collections. Education credentials include studies at Genesee Community College from 2000 to 2002.