Zachary Klein

Zachary Klein has over seven years of work experience. Zachary began their career in 2013 as a Lead Clerk at MVD Express, where they supervised a five-person office staff and was responsible for providing hourly money vs hours reports, inventory checks, training new team members, balancing out cash drawers, and processing daily deposits. Zachary completed MVD Express' Management Training program, which provided him with leadership skills. In 2016, they became a Technical Support Specialist at T-Mobile, where they delivered technical support and information about network, account, and device related issues, supporting an average of 25-40 customers daily. In 2017, they became a Sales Associate at Guitar Center. In 2018, they became a Customer Care Consultant at Vionic Group, where they directly supported 400+ wholesale retailers in Vionic's East territory and collaborated with retailers and sales representatives. Zachary was responsible for maintaining orders, processing returns, placing new bulk orders, working through complex order & delivery issues, and providing weekly reporting to sales reps. Zachary also became a LIP Support Agent at Lavu Inc. in 2018. In 2019, they joined PayIt as a Support Engineer, then as a Tier 2 Support Analyst, and finally as a Senior Client Services Analyst. As a Senior Client Services Analyst, they triaged and investigated new issue reports received from the government agencies that PayIt partners with, collaborated with senior-level engineer resources to prioritize newly reported issues, investigated problems, and developed solutions that met client needs. Zachary also mentored new Client Services team members, providing historical context on services and developing new processes & policies. Lastly, they were a Customer Care Analyst at PayIt.

Zachary Klein attended LaunchCode in 2021.