Rachel Alves

Rachel Alves is an experienced professional in operations and customer experience, currently serving as a Merchant Operations Analyst at PayJoy since October 2021, where responsibilities include driving sales growth and enhancing partner engagement through data-driven strategies. Prior roles at PayJoy include Customer Experience Analyst and Partner Success Agent, where Rachel excelled in training and supporting partners, achieving significant improvements in partner activation and churn reduction. Additional experience includes Business Analyst at Adelantos, Customer Experience Specialist at RecargaPay, and Support Agent at SumUp, among other positions. Rachel holds a degree in Environmental and Sanitary Engineering from Centro Universitário Senac.