Rodrigo A.

Rodrigo A. has a diverse work experience in various companies. Rodrigo currently serves as the Head of Merchant Operations at PayJoy since June 2022. In 2023, they work as an Independent Consultant at PQC STEM. Previously, at Nubank from August 2021 to May 2022, Rodrigo was the Acquisition Lead in Mexico, responsible for overseeing Acquisition and Logistics for over 1.5 million customers and leading a team of 100+ people. Rodrigo built a new Governance structure for the Customer Experience area, resulting in a 30% increase in Customer Satisfaction and a 60% reduction in first response times. Before that, at OYO from April 2020 to February 2021, Rodrigo held the role of LATAM Online Channels Operations Manager, and from September 2018 to April 2020, they were a Senior Operations Manager. Finally, from June 2011 to June 2017, Rodrigo worked at Operadora Bajo de La Tintorera as a BD Launcher, where they oversaw various areas such as developing new business models, managing inventory, and implementing new technologies to enhance restaurant operations and customer experience.

Rodrigo A. earned a Bachelor of Arts degree in International Business Administration from Munich Business School in the years 2010 to 2013. Rodrigo later attended the Harvard Graduate School of Education in 2019, where they completed an Executive Education Program focused on Education.