Mauro Merino

Mauro Merino is an experienced Customer Support Engineer at Paymentology, providing first-class support to banks and fintechs since August 2023. Prior to this role, Mauro was a Billing Team Lead at Cloudways, managing a team and conducting quality checks on support communications. As a Customer Success Executive at Cloudways, Mauro delivered exceptional customer service and addressed billing issues. Previous experience includes leading the Acquisitions Team at HostPapa, where Mauro ensured client satisfaction post-acquisition, and working as a Technical Support Specialist at both TELUS International Central America, assisting Google Workspace clients, and Stream Global Services, supporting DELL customers. Mauro holds an Engineer's degree in Computer and Information Sciences from Universidad de El Salvador.