Jacob Kubica

Jacob Kubica is a seasoned professional with extensive experience in customer success and technical support roles. Currently serving as a Sr. Customer Success Engineer at Paymentus since September 2020, Jacob has resolved critical issues affecting significant funding and transactions and developed alerts that have substantially reduced resolution times. Prior to this, Jacob worked as a Software Support Consultant at Personify Corp, implementing creative solutions for a large volume of sites and improving documentation processes. Jacob's experience at York University included educating a diverse audience in web technologies and supporting various software systems, while an earlier role at Bill Gosling Outsourcing involved exceeding customer interaction expectations and enhancing response automation.