Kathleen Genova

Kathleen Genova has extensive work experience in operations and customer success roles. Kathleen is currently employed at PaymentWorks as a Payment Operations Manager since August 2021. Prior to that, they worked at Helical Inc. for over two years, serving as a Customer Success and Program Manager. In this role, Kathleen coordinated across multiple business units to facilitate client on-boarding, improve internal efficiency, and introduce new tools for better client support.

Before joining Helical Inc., Kathleen worked at PayPal/Softgate Systems, A TIO Networks Company, as a Biller Service Manager/Customer Solutions Analyst from August 2013 to March 2018. In this position, they managed the Softgate Systems biller directory, cultivated strong client relationships, and implemented various strategies to reduce payment error rates and optimize volume.

From June 2012 to August 2013, Kathleen was a Payment Research and Operations Manager at Softgate Systems, Inc., where they managed the payment research department, implemented organizational strategies to improve customer experience, and provided recommendations for system automations to reduce errors and costs.

In addition, Kathleen has experience as a Client Business Manager at Softgate Systems, Inc. from July 2010 to February 2011. In this role, they served as an escalation point for the company's largest clients, managed relationships with direct billers and processing partners, and provided statistical reports on new billers and biller changes.

Kathleen's earlier work experience includes roles at Arbitron, Inc. as a Production Coordinator from July 2008 to November 2009, where they supervised and managed a monthly data analyzing project. Kathleen also worked as an Information Processing Specialist from July 2005 to July 2008 at Arbitron, Inc., where they compiled and analyzed project-related data and performed administrative functions.

Overall, Kathleen Genova has a strong background in operations, customer success, and program management, with a focus on improving client satisfaction, implementing efficient workflows, and cultivating client relationships.

Kathleen Genova pursued their undergraduate education from 2001 to 2005 at Seton Hall University. During this period, they obtained a Bachelor of Science degree in Business Administration.