Svetlana Vrubel

Svetlana Vrubel is a seasoned professional with extensive experience in business operations and customer service, currently serving as a Business Operations Leader at Payoneer since October 2013. In this role, Svetlana acts as a key point for operational communication, identifies trends and tech issues, and collaborates with multiple teams to enhance operational processes and customer support. Prior positions at Payoneer include Client Services Manager, Customer Care Team Leader, and Customer Care Supervisor, where Svetlana developed strong client relationships and managed team performance. Earlier career experiences include customer service roles at Bosco Sport and Wild Orchid, along with a background in administrative support and office management. Svetlana holds a Master's degree in International Relations and Affairs from National Aviation University and has participated in further education programs at MASA "Ofek."